FAQ

Find answers to common questions about Willora Grove plants, orders, shipping, plant care, returns, and customer support.

Plants and product listings

Will I receive the exact plant shown?

Yes, when a product page states “exact plant,” the photographs show the individual plant you will receive.

Because plants continue to grow, minor natural changes may occur between photography and shipment, such as new growth, changes in leaf position, or the natural aging of an older leaf.

Why does my plant look slightly different?

Living plants naturally vary and may experience minor cosmetic changes during transit. Small leaf blemishes, temporary drooping, limited soil movement, and natural differences in color or positioning are not necessarily signs of an unhealthy plant.

Are the plant measurements exact?

Plant height, width, leaf size, and similar measurements are approximate because plants naturally grow and change. Pot sizes and other specifications are provided on the applicable product page.

Are the plants rooted and established?

The plant’s condition, rooting status, pot size, growing medium, and other relevant details are stated on its product page. Please review the complete description before ordering.

Does a plant come with its decorative pot?

Only items expressly included in the product description are supplied with the order. Decorative pots, supports, or accessories shown for presentation are not included unless the product page says otherwise.

Orders and payments

How do I place an order?

Select the plant or product you want, add it to your cart, and continue to checkout. Before submitting the order, you can review the items, delivery address, shipping method, and total amount payable.

Does adding a plant to my cart reserve it?

No. Adding an item to your cart does not reserve it. Many plants are unique specimens and may only have one unit available. An order is not secured until checkout and payment are successfully completed.

Which payment methods do you accept?

Available payment methods are displayed during checkout. Options may vary depending on your location, currency, device, and payment provider.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Willora Grove does not directly store your complete card number, card security code, or online banking credentials.

Will I receive an order confirmation?

Yes. After placing an order, you should receive a confirmation at the email address entered during checkout. Check your spam or junk folder if you cannot find it.

Can I change or cancel my order?

Email contact@willoragrove.shop immediately. We will attempt to accommodate your request if plant preparation, packaging, or shipment has not begun, but changes and cancellations cannot be guaranteed.

What if I entered the wrong delivery address?

Contact us immediately with your order number and the correct address. We will try to update it if processing has not started. We cannot guarantee address changes after an order has been prepared or shipped.

Shipping and delivery

Where do you ship?

We currently ship to the United States and United Kingdom, subject to carrier availability and applicable agricultural or import restrictions.

How much does shipping cost?

We currently offer free standard shipping on all orders to supported destinations. Any optional expedited or specialized shipping charge will be displayed during checkout.

How long does delivery take?

Orders are typically processed within 1–2 business days. After shipment, delivery normally takes an additional 2–4 business days.

The total estimated timeframe is approximately 3–6 business days. Delivery estimates may be affected by weekends, public holidays, extreme weather, customs, plant inspections, or carrier delays.

How are plants packed?

Plants are carefully prepared and packed to reduce movement, protect their foliage, and help maintain suitable conditions during transportation.

Can shipment be delayed because of weather?

Yes. We may temporarily delay a plant shipment if extreme heat, cold, storms, or other weather conditions could materially affect plant health or delivery safety.

How do I track my order?

After shipment, we will send a confirmation email containing the available tracking information. Tracking may take up to 48 hours to become active after the carrier receives the parcel.

Will I need to pay customs charges?

International orders may be subject to customs duties, import taxes, handling fees, agricultural inspections, or permit requirements.

If these charges are not collected during checkout, they are generally the customer’s responsibility. Willora Grove does not control customs charges or processing times.

What should I do if my shipment is delayed?

Check the carrier’s tracking page first. If the estimated delivery period has passed or tracking has not updated, contact us with your order number so we can review the shipment.

What if tracking says delivered but I cannot find the parcel?

Check the delivery location, any designated safe place, household members, neighbors, and any delivery photograph or notice provided by the carrier.

If the parcel remains missing, contact us. A carrier investigation may be required before a replacement or refund can be approved.

Receiving your plant

What should I do when my plant arrives?

Bring the parcel indoors promptly and carefully unpack the plant. Inspect its overall condition, foliage, roots where visible, pot, and packaging.

Allow the plant time to adjust before making unnecessary changes. Avoid immediate repotting unless the plant’s condition requires it.

What if my plant arrives damaged or unhealthy?

Please include:

your order number;
a photograph of the entire plant;
close-up photographs of the reported problem;
photographs of the inner and outer packaging;
a photograph of the shipping label.

Keep the plant and packaging while we review the claim. Do not repot, propagate, prune, treat, or dispose of the plant before contacting us unless immediate action is necessary to prevent further damage.

Is minor transit stress normal?

A plant may temporarily droop or show minor cosmetic stress after transportation. This does not always mean the plant is unhealthy. Place it in suitable conditions and allow it time to acclimate.

Do you guarantee future plant growth?

We cannot guarantee future growth because plant health after delivery depends on light, water, temperature, humidity, growing medium, pests, and the customer’s care environment.

Returns and refunds

What is your return period?

Eligible non-perishable products may be returned within 30 days after delivery, subject to our Returns and Refunds Policy.

Can I return a living plant because I changed my mind?

Living plants are perishable and cannot normally be returned for a change of mind. This does not affect your rights if a plant arrives damaged, unhealthy, incorrect, or materially different from its description.

How do I request a return?

Email contact@willoragrove.shop with your order number, the product involved, and the reason for the request.

Do not send anything back before receiving approval, return instructions, and the authorized return address.

Do I have to pay for return shipping?

Willora Grove covers approved return-shipping costs when you use the prepaid return label we provide. Independently purchased postage is not reimbursed unless authorized in advance.

Can an exact plant be exchanged?

Because individually photographed plants are unique specimens, an identical replacement may not be available. For an approved claim, we may offer a comparable plant, store credit, partial refund, or full refund, depending on the circumstances and applicable law.

How long does a refund take?

Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to display the refund.

Customer support

How can I contact Willora Grove?

Email: contact@willoragrove.shop
Phone: +1 346 586 3392
Website: willoragrove.shop

Email is the recommended contact method. We typically respond within one business day, excluding weekends and public holidays.

What is your business address?

Willora Grove
6917 N 71st Ave
Glendale, AZ 85303
United States

Do not send returns to this address unless our customer-support team specifically instructs you to do so.