Warranty
Willora Grove is committed to providing plants and products that arrive as described and in an acceptable condition. This Warranty Policy explains the support available when an order arrives damaged, unhealthy, defective, incomplete, or incorrect.
Plant arrival guarantee
Living plants are covered for problems present at the time of delivery. If a plant arrives damaged, unhealthy, incorrect, or materially different from its product description, contact us within 24 hours of delivery.
This notification period helps us determine whether a problem occurred before or during transportation. It does not limit any mandatory consumer right that applies to your purchase.
Exact-plant listings
When a product page states that you will receive the exact plant shown, the photographs represent the individual specimen allocated to that listing.
Plants continue growing and may undergo minor natural changes between photography and shipment. New growth, movement of leaves, or the natural aging of an older leaf does not necessarily mean the plant is defective.
Natural plant characteristics
Living plants naturally vary in size, shape, color, foliage, roots, variegation, and growth patterns. Minor cosmetic imperfections and normal biological changes are not necessarily defects.
The following conditions do not normally qualify as damage:
- minor leaf blemishes or cosmetic imperfections;
- temporary drooping or mild stress after transportation;
- small changes in leaf color or position;
- limited soil movement within the packaging;
- natural browning or loss of an older leaf;
- reasonable changes caused by continued growth.
Reporting a plant problem
Email contact@willoragrove.shop within 24 hours of delivery and provide:
- your full name and order number;
- a clear photograph of the entire plant;
- close-up photographs showing the reported problem;
- photographs of the roots and growing medium where relevant and safely visible;
- photographs of the inner and outer packaging;
- a photograph of the shipping label.
Keep the plant and all packaging while we review the claim. Do not repot, propagate, prune, apply treatments, or dispose of the plant before contacting us unless immediate action is reasonably necessary to prevent additional damage.
Problems arising after delivery
Unless applicable law provides otherwise, the plant-arrival guarantee does not cover problems caused after delivery by:
- overwatering or underwatering;
- unsuitable light, humidity, temperature, or ventilation;
- cold, heat, or direct-sun exposure after delivery;
- failure to unpack or collect the parcel promptly;
- inappropriate soil, fertilizer, water quality, or pot size;
- repotting, propagation, pruning, or chemical treatment;
- pests or disease introduced after receipt;
- care inconsistent with the plant’s reasonable requirements.
Future growth
We cannot guarantee a plant’s future growth, survival, coloration, or variegation after delivery. These depend on environmental conditions, seasonal changes, genetics, and ongoing care.
General care information is provided for guidance and cannot account for every growing environment.
Non-plant product coverage
Non-plant products are covered by any manufacturer warranty stated on the product page and by mandatory consumer guarantees applicable in the customer’s jurisdiction.
Subject to inspection and applicable law, coverage may apply to:
- manufacturing defects in materials or workmanship;
- products that do not function as reasonably described;
- items that arrive damaged, incomplete, or incorrect;
- faults that arise during normal and intended use.
What is not covered
Unless applicable law provides otherwise, warranty coverage does not apply to:
- normal wear and tear;
- accidental damage, misuse, neglect, or improper storage;
- damage caused by failure to follow care or usage instructions;
- unauthorized repairs, modifications, or alterations;
- cosmetic differences that do not affect normal use;
- loss, theft, or damage occurring after delivery that is unrelated to an existing defect;
- products not purchased directly from Willora Grove.
Products damaged during delivery
Please inspect every order promptly. If a non-plant product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible.
Keep the product and original packaging while we review the claim. We may request photographs, a short video, or other reasonable information needed to assess the issue.
How to submit a warranty claim
To submit a claim, email contact@willoragrove.shop and include:
- your name and order number;
- the name of the affected plant or product;
- a clear description of the problem and when it was discovered;
- photographs or a short video clearly showing the issue;
- photographs of the packaging and shipping label if the problem occurred during delivery.
Do not return a plant or product before receiving instructions and an authorized return address.
Available remedies
If a claim is approved, the available remedy may include:
- plant-care guidance or troubleshooting;
- replacement of a non-plant product;
- a comparable replacement plant, subject to availability;
- a partial refund where appropriate;
- a full refund to the original payment method.
Because exact-plant listings involve unique specimens, an identical replacement may not be available. The remedy will depend on the nature of the problem, available inventory, applicable law, and the evidence provided.
Return shipping for approved claims
Willora Grove covers approved return-shipping costs when a return is required and the customer follows our instructions.
Return postage purchased independently will not be reimbursed unless we authorized it in writing before shipment.
Manufacturer warranties
Some non-plant products may include a separate manufacturer warranty. Any manufacturer warranty is additional to, and does not replace, mandatory consumer rights.
Consumer rights
This Warranty Policy does not exclude, restrict, or replace any statutory warranty, consumer guarantee, or other legal right that cannot be excluded under applicable law.
Contact us
Willora Grove
6917 N 71st Ave
Glendale, AZ 85303
United States
Email: contact@willoragrove.shop
Phone: +1 346 586 3392
Website: willoragrove.shop