Shipping policy
This Shipping Policy explains where Willora Grove delivers, how living plants and other products are prepared, and what to expect after placing an order.
Order processing
Orders are typically processed and prepared for shipment within 1–2 business days after payment is confirmed.
Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or public holidays begin processing on the next business day.
Estimated delivery time
After shipment, delivery typically takes 2–4 business days. The total estimated timeframe is therefore approximately 3–6 business days, including processing.
Delivery timeframes are estimates and are not guaranteed. Severe weather, carrier disruptions, public holidays, customs processing, plant-health inspections, and other circumstances outside our reasonable control may cause delays.
Shipping destinations
We currently ship to:
- United States
- United Kingdom
Available shipping options are displayed after you enter your delivery address during checkout. We may be unable to ship certain plants to locations with agricultural, import, or carrier restrictions.
Shipping costs
We currently offer free standard shipping on all orders to supported destinations.
If an optional expedited or specialized shipping service is available, its cost will be clearly displayed during checkout before you place your order.
Preparing living plants for shipment
Living plants are carefully prepared and packed to reduce movement, protect foliage, and help maintain suitable conditions during transit.
Some plants may be shipped in their growing pot and medium, while others may require alternative preparation depending on their size, destination, or applicable import requirements. Relevant shipping details will be provided on the product page or before shipment where necessary.
Weather-related shipping holds
We may temporarily delay a plant shipment when extreme heat, cold, storms, or other weather conditions could materially affect plant health or delivery safety.
If we place an order on a weather hold, we will make reasonable efforts to notify you and ship it when conditions improve. A weather hold is intended to protect the plant and does not automatically cancel the order.
International orders
International plant shipments may be subject to customs procedures, agricultural inspections, import restrictions, permits, or plant-health requirements imposed by the destination country.
Customers are responsible for confirming that the products ordered can legally be imported into their destination, except where Willora Grove expressly confirms that it will handle a particular requirement.
Orders refused, destroyed, delayed, or returned by customs or agricultural authorities will be reviewed individually and handled in accordance with applicable law.
Customs duties and import taxes
International orders may be subject to import duties, customs fees, handling charges, or local taxes.
If these charges are not collected during checkout, they are generally the customer’s responsibility. Willora Grove does not control the amount of these charges or the time required for customs processing.
Order tracking
After your order ships, we will send a shipping-confirmation email containing the available tracking information.
Tracking may take up to 48 hours to become active after the carrier receives the parcel. If you do not receive the email, check your spam or junk folder before contacting us.
Delivery address
Please confirm that your name, delivery address, postal code, telephone number, and email address are accurate before submitting your order.
If you identify an error, contact contact@willoragrove.shop immediately. We will attempt to update the address if processing has not begun, but changes cannot be guaranteed after an order is prepared or shipped.
We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
Receiving a plant delivery
Monitor the tracking information and arrange for the parcel to be received or collected promptly. Living plants should not be left outdoors, in a mailbox, at a pickup location, or in extreme temperatures longer than necessary.
Open the parcel carefully and inspect the plant immediately after delivery. Keep the plant, packaging, and shipping label if you need to report a problem.
Delayed shipments
If tracking has not updated or your order has not arrived within the estimated delivery timeframe, check the carrier’s tracking page and then contact us with your order number.
We will review the shipment and, where appropriate, open an investigation with the carrier. Carrier and customs investigations may require additional processing time.
Lost packages
If a shipment is confirmed lost in transit, we will offer an appropriate resolution, which may include a comparable replacement or refund, subject to product availability and applicable law.
Because many plants are unique specimens, an identical replacement may not be available.
Packages marked as delivered
If tracking shows that a parcel was delivered but you cannot find it, please:
- check the delivery location and any designated safe place;
- ask household members or neighbors whether they accepted it;
- review any photograph or delivery notice provided by the carrier;
- contact the carrier for additional delivery information.
If the parcel is still missing, contact us. A carrier investigation may be required before a replacement or refund can be approved.
Plants damaged during delivery
If a plant arrives damaged, unhealthy, incorrect, or materially different from its product description, contact us within 24 hours of delivery.
Include:
- your order number;
- clear photographs of the entire plant;
- close-up photographs of the reported damage;
- photographs of the inner and outer packaging;
- a photograph of the shipping label.
Do not repot, propagate, prune, treat, or dispose of the plant before we review the claim, unless immediate action is reasonably necessary to prevent further damage.
Other damaged or incorrect products
If a non-plant item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible with your order number and photographs of the product, packaging, and shipping label.
After reviewing the issue, we will provide an appropriate solution in accordance with our Returns and Refunds Policy.
Contact us
For questions about shipping or delivery, contact:
Willora Grove
6917 N 71st Ave
Glendale, AZ 85303
United States
Email: contact@willoragrove.shop
Phone: +1 346 586 3392
Website: willoragrove.shop