Payment Methods & Security
Willora Grove provides secure payment options through established payment providers. The payment methods available for your order are displayed during checkout before you complete your purchase.
Accepted payment methods
Depending on your location, currency, and device, available options may include major credit and debit cards and supported digital wallets.
The payment methods displayed during checkout are the options currently available for your order. We do not accept payment methods that are not shown at checkout.
Secure payment processing
Our store is hosted by Shopify and uses encrypted HTTPS connections to help protect information transmitted during checkout.
Payments are processed by secure third-party payment providers. Willora Grove does not directly receive or store your complete card number, card security code, password, or online-banking credentials.
When payment is collected
Your payment may be authorized or collected when you submit the order. After successfully placing an order, you will receive a confirmation at the email address provided during checkout.
An order may be delayed or cancelled if payment cannot be authorized, the billing information is incorrect, or additional verification is required.
Prices and currency
Product prices are displayed in the currency shown on willoragrove.shop.
Before submitting an order, checkout displays:
- the selected products and quantities;
- the product subtotal;
- applicable discounts;
- shipping charges, if any;
- applicable taxes collected by us;
- the final amount payable.
If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or foreign-transaction fee. These charges are determined by your provider and are not controlled by Willora Grove.
Taxes, customs duties, and import charges
Applicable taxes collected by Willora Grove are displayed during checkout.
International plant and product orders may also be subject to customs duties, import taxes, agricultural inspection fees, permit charges, or carrier-handling fees that are not collected during checkout.
If these charges are not included in the checkout total, they are generally the customer’s responsibility.
Payment verification and fraud prevention
To protect customers and our store, orders may be reviewed using automated or manual fraud-prevention and security checks.
We may contact you to verify an order or request additional information when reasonably necessary. We may delay, decline, or cancel a transaction that appears unauthorized, fraudulent, or inconsistent with the information provided during checkout.
Declined or failed payments
If your payment is declined, confirm that:
- the card number and billing information are correct;
- the card has not expired;
- sufficient funds or credit are available;
- your bank permits online and international transactions;
- any identity or bank verification request has been completed.
If the problem continues, contact your bank or use another payment method shown during checkout. Willora Grove cannot override a decision made by your bank, card issuer, or payment provider.
Order confirmations and receipts
After successfully placing an order, we will send an order-confirmation email containing a summary of your purchase.
If you do not receive it, check your spam or junk folder and verify that you entered the correct email address. Contact us if you require another copy.
Refunds
Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to display the refund.
Because refunds must be returned to the original payment method, we generally cannot redirect a refund to another card, bank account, or person.
Review our Returns and Refunds Policy for eligibility requirements and instructions.
Protecting yourself from fraud
Willora Grove will not ask you to provide your complete card number, card security code, password, or online-banking credentials by email, telephone, or social media.
If you receive a suspicious message claiming to represent Willora Grove, do not provide payment information or use unfamiliar payment links. Contact us directly through the information published on our website.
Contact us
For payment or billing questions, contact:
Email: contact@willoragrove.shop
Phone: +1 346 586 3392
Website: willoragrove.shop
When contacting us about a payment, include your name, order number, and the email address used during checkout. Never send complete card or banking credentials.