Refund policy

We want every Willora Grove order to arrive healthy, secure, and as described. This policy explains how we handle returns, damaged plants, incorrect orders, exchanges, and refunds.

30-day return period

You may request a return for an eligible non-perishable product within 30 days after delivery.

To qualify for a standard return, the product must be unused, complete, and in its original condition and packaging. You will also need your order number or other proof of purchase.

Living plants

Living plants are perishable goods whose condition can change after delivery. For this reason, plants cannot normally be returned for a change of mind.

This exclusion does not affect your rights if a plant arrives damaged, unhealthy, incorrect, or materially different from its product description.

Exact-plant listings

When a product page states that you will receive the exact plant photographed, the plant shown in that listing is the specimen that will be sent to you.

Plants may naturally change over time as they grow. Minor changes such as a new leaf, normal leaf movement, or natural development before shipment do not make the plant defective. Any material change affecting the plant’s advertised condition will be assessed before shipment.

Plant arrival guarantee

Please inspect your plant immediately after delivery. If it arrives damaged, unhealthy, incorrect, or materially different from its description, contact us within 24 hours of delivery.

Your message must include:

• your full name and order number;
• clear photographs of the entire plant;
• close-up photographs showing the reported problem;
• photographs of the inner and outer packaging;
• a photograph of the shipping label.

Please keep the plant and all packaging until we finish reviewing the claim. Do not repot, propagate, prune, treat, or dispose of the plant before contacting us, unless immediate action is reasonably necessary to prevent further damage.

Natural plant characteristics

Living plants naturally vary and may experience minor cosmetic changes during transit. The following are not necessarily considered damage or defects:

• minor leaf blemishes or cosmetic imperfections;
• small variations in color, shape, or positioning;
• limited soil movement during transportation;
• temporary drooping or stress caused by transit;
• natural loss or browning of an older leaf;
• normal seasonal or growth-related changes.

Each concern will be assessed fairly using the product description, listing photographs, delivery evidence, and condition reported after arrival.

Problems arising after delivery

We cannot provide a refund or replacement for plant damage caused after delivery by:

• overwatering or underwatering;
• inappropriate light, humidity, or temperature;
• cold or heat exposure after delivery;
• repotting, propagation, pruning, or chemical treatment;
• failure to collect or unpack the parcel promptly;
• pests or disease introduced after delivery;
• care that is inconsistent with the plant’s reasonable requirements.

These exclusions do not limit any mandatory consumer rights that apply to your purchase.

Damaged, defective, or incorrect non-plant items

Please inspect all other products promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, email us as soon as possible with your order number and clear photographs of the item, packaging, and shipping label.

After reviewing the issue, we will provide an appropriate solution, which may include care guidance, a replacement, an approved return, a partial refund, or a full refund.

How to request a standard return

1. Email contact@willoragrove.shop within 30 days after delivery.
2. Include your order number, the product you wish to return, and the reason for your request.
3. Wait for our approval, return instructions, and authorized return address.
4. Pack the approved product securely and follow the provided shipping instructions.

Please do not send a product back without approval. Returns sent to an unauthorized address or sent without following our instructions may be delayed or refused.

Return conditions

Eligible non-perishable products must be:

• unused and in their original condition;
• complete, with all accessories and components;
• returned in their original packaging where reasonably possible;
• free from damage caused after delivery.

Products that cannot be returned

Unless damaged, defective, incorrect, or otherwise covered by applicable law, we cannot accept change-of-mind returns for:

• living plants and other perishable goods;
• customized or personalized products;
• gift cards;
• items marked as final sale where permitted by law;
• products that have been used, altered, damaged, or returned incomplete;
• sealed hygiene or personal-care products after opening.

Return shipping costs

Willora Grove covers the cost of approved returns when you use the prepaid return label we provide.

Return postage purchased independently will not be reimbursed unless we authorized it in writing before shipment.

Exchanges

Eligible non-perishable products may be exchanged depending on availability. Contact us before returning an item.

Because individually listed plants are unique specimens, an identical replacement may not be available. When a plant claim is approved, we may offer a comparable plant, store credit, partial refund, or full refund, depending on the circumstances and your applicable rights.

Order cancellations

If you need to cancel an order, contact us immediately at contact@willoragrove.shop.

We will attempt to cancel the order if it has not entered preparation or shipped. Cancellation cannot be guaranteed once plant preparation, protective packaging, or shipment has begun.

Refunds

After receiving and inspecting an eligible return—or approving a claim that does not require a return—we will email you with the outcome.

Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to display the refund in your account.

Missing refunds

If more than 10 business days have passed since we confirmed that your refund was issued, contact your bank or payment provider first. If the refund is still not visible, email us so we can investigate.

Consumer rights

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded in your country or state of residence.

Contact us

Email: contact@willoragrove.shop
Phone: +1 346 586 3392
Website: willoragrove.shop