Terms of service
These Terms and Conditions govern purchases made through willoragrove.shop. By placing an order, you agree to these Terms. Please read them carefully before completing your purchase.
1. Store operator
Willora Grove
6917 N 71st Ave
Glendale, AZ 85303
United States
Email: contact@willoragrove.shop
Phone: +1 346 586 3392
2. Scope and eligibility
These Terms apply to orders placed through the Willora Grove online store. By submitting an order, you confirm that you are legally capable of entering into a binding contract in your jurisdiction.
If you purchase on behalf of a business or organization, you confirm that you have authority to bind that organization to these Terms.
3. Living plants and natural variations
Living plants are natural products. Their size, shape, color, foliage, roots, variegation, and stage of growth may naturally change over time.
Minor cosmetic imperfections, changes in leaf position, development of new growth, or natural loss of an older leaf do not necessarily constitute a defect.
4. Exact-plant listings
When a product page states that you will receive the exact plant shown, the photographs represent the individual specimen allocated to that listing.
A plant may continue growing or undergo minor natural changes between photography and shipment. If a material change significantly affects the advertised condition of the plant before shipment, we may contact you with updated information and appropriate options.
5. Product information
We make reasonable efforts to provide accurate product photographs, descriptions, measurements, pot sizes, growing media, care information, and prices.
Colors may appear differently depending on lighting, photography, and screen settings. Measurements involving living plants are approximate because plants naturally grow and change.
Care information is provided as general guidance. Plant requirements may vary according to climate, season, indoor conditions, water quality, and the customer’s growing environment.
6. Product availability
All products are subject to availability. Adding an item to your cart does not reserve it.
Because many plants are individually listed specimens, only one unit may be available. If an item becomes unavailable after you order, we will contact you and offer an appropriate alternative or issue a refund for the unavailable item.
7. Placing an order
Before submitting an order, you can review the selected products, quantities, delivery information, shipping method, and total price.
By selecting the final purchase button, you submit an offer to purchase the products in your cart. An automated order-confirmation email acknowledges receipt of your order but does not necessarily constitute acceptance.
We accept an order when we confirm that it has been processed or shipped.
8. Right to decline or cancel an order
We may decline or cancel an order before acceptance if:
- the product is unavailable;
- payment cannot be authorized or verified;
- the billing or delivery information is incomplete or inaccurate;
- we identify a material pricing, description, or inventory error;
- the order appears fraudulent or unauthorized;
- weather or delivery conditions present an unreasonable risk to a living plant;
- we cannot legally or reasonably ship the product to the destination.
If we cancel an order after collecting payment, we will refund the affected amount to the original payment method.
9. Prices, taxes, and charges
Prices are displayed in the currency shown on the website. The final checkout page displays the product total, applicable taxes collected by us, shipping charges, discounts, and the total amount payable before you submit the order.
We may change prices at any time, but a price change will not affect an order we have already accepted.
If a clear pricing or technical error is identified, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item for a full refund.
10. Customs duties and import taxes
Orders delivered internationally may be subject to import duties, customs charges, inspections, or local taxes imposed by the destination country.
If these charges are not collected during checkout, they are the customer’s responsibility. Willora Grove does not control customs charges or customs-processing times.
Customers are responsible for confirming whether a plant may legally be imported into their destination and whether permits or additional documentation are required, except where we expressly agree to handle those requirements.
11. Payment
Available payment methods are displayed during checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment may be authorized or collected when the order is placed. Transactions may be subject to security, identity, and fraud-prevention checks by our payment providers.
If payment is declined, reversed, or cannot be verified, we may suspend processing or cancel the order.
12. Order cancellations and changes
If you need to cancel or modify an order, contact contact@willoragrove.shop immediately.
We will attempt to accommodate your request if the order has not entered plant preparation, protective packaging, processing, or shipment. We cannot guarantee changes or cancellations after an order has been submitted.
If the order has already shipped, eligibility for a return or refund is determined under our Returns and Refunds Policy.
13. Processing and delivery
Order-processing and estimated delivery timeframes are provided in our Shipping Policy and, where applicable, during checkout.
Delivery dates are estimates unless expressly stated otherwise. Severe weather, carrier disruptions, public holidays, customs processing, plant inspections, and other circumstances outside our reasonable control may cause delays.
14. Weather-related plant shipment delays
We may delay shipment when extreme heat, cold, storms, or other weather conditions could materially affect plant health or delivery safety.
If shipment is delayed for this reason, we will make reasonable efforts to protect the plant and provide updated information. A reasonable weather-related delay does not automatically mean that an order has been cancelled.
15. Delivery information
You are responsible for providing a complete and accurate delivery address. Contact us immediately if you identify an error.
We cannot guarantee address changes after processing begins. We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
Customers should monitor tracking information and arrange prompt collection if the carrier redirects a parcel to a pickup location.
16. Risk and ownership
For consumer orders, responsibility for loss or damage generally passes to you when the order is delivered to you or to a person you designated to receive it, except where applicable law provides otherwise.
Ownership passes after we receive payment in full and the products are delivered, subject to applicable law.
17. Inspecting your delivery
Please unpack and inspect living plants immediately after delivery. If a plant arrives damaged, unhealthy, incorrect, or materially different from its description, contact us within 24 hours of delivery.
Include your order number and clear photographs of the plant, packaging, and shipping label. Keep the plant and packaging while we review the claim.
For other damaged, defective, incomplete, or incorrect products, contact us as soon as reasonably possible after delivery.
18. Plant care after delivery
Once delivered, customers are responsible for providing appropriate light, water, temperature, humidity, growing medium, and general care.
Damage caused after delivery by inappropriate care, delayed unpacking, repotting, propagation, pruning, chemical treatment, temperature exposure, or pests introduced after receipt is not considered a delivery defect, except where applicable law provides otherwise.
19. Returns, exchanges, and refunds
Eligible non-perishable products may be returned within 30 days after delivery, subject to our Returns and Refunds Policy.
Living plants and other perishable goods cannot normally be returned for a change of mind. This does not limit your rights if a product arrives damaged, unhealthy, incorrect, or otherwise fails to meet mandatory legal requirements.
Because individually photographed plants are unique, an identical replacement may not be available. An approved remedy may include care guidance, a comparable replacement, partial refund, or full refund, depending on the circumstances and applicable law.
20. Warranty and consumer guarantees
Products are covered by any mandatory warranty or consumer guarantee applicable in the customer’s jurisdiction.
Nothing in these Terms excludes, restricts, or replaces a consumer right that cannot legally be excluded or limited.
21. Acceptable use
You must not use our website:
- for unlawful, fraudulent, or abusive activity;
- to submit false identity, payment, billing, or delivery information;
- to introduce malicious code or interfere with website security;
- to obtain unauthorized access to accounts, systems, or customer information;
- to copy, scrape, reproduce, or commercially exploit website content without authorization.
22. Intellectual property
Unless otherwise stated, the website’s text, branding, graphics, photographs, product images, design, and other content are owned by Willora Grove or used with permission.
Website content may not be copied, modified, distributed, republished, or commercially exploited without prior authorization, except where permitted by law.
23. Third-party services
Our store may use or link to third-party services, including Shopify, payment providers, delivery carriers, and social-media platforms. These services may be governed by their own terms and privacy policies.
We are not responsible for third-party websites or services that we do not control.
24. Limitation of liability
To the fullest extent permitted by law, Willora Grove is not responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was formed.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or mandatory consumer protections.
25. Events outside our control
We are not responsible for a delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruption, customs action, government restrictions, plant-health inspections, labor disputes, public-health emergencies, or network failures.
If such an event materially affects your order, we will take reasonable steps to keep you informed and provide any remedy required by applicable law.
26. Complaints and dispute resolution
If you have a complaint, contact us first at contact@willoragrove.shop. Include your order number and a clear description of the problem so we can attempt to resolve it promptly.
If a dispute cannot be resolved directly, either party may use the remedies available under applicable law. Nothing prevents a consumer from contacting an appropriate consumer-protection authority.
27. Governing law
These Terms are governed by the laws applicable in the State of Arizona and the United States, without regard to conflict-of-law principles.
If you are a consumer outside the United States, this choice of law does not deprive you of mandatory protections provided by the laws of your usual country or state of residence.
28. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect. The affected provision will be enforced to the fullest extent permitted by law.
29. Changes to these Terms
We may update these Terms to reflect changes to our services, products, operations, or legal obligations. The version in effect when you place an order will generally apply to that purchase.
30. Contact information
Willora Grove
6917 N 71st Ave
Glendale, AZ 85303
United States
Email: contact@willoragrove.shop
Phone: +1 346 586 3392
Website: willoragrove.shop